Quality RRC Privacy Policy
Last Updated: July 1, 2026
Quality RRC (“we,” “us,” or “our”) provides premium residential, commercial, and storm-damage roofing services throughout Nashville and the Middle Tennessee area. We respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you visit our website (https://qualityrrc.com) or communicate directly with our team.
1. Information We Collect
To provide accurate roofing estimates, perform free roof inspections, and execute project management services, we gather information across two primary categories:
Personal Information Provided Directly by You: When you submit a request via our web contact forms (such as our estimate request or inspection scheduling modules), we collect your name, phone number, email address, physical property address, and details regarding your roofing needs. We also collect this information if you call our office directly at (615) 604-5165 or send us a digital inquiry.
Automated Technical Data: When you browse our website, we automatically collect basic digital data through standard tracking tools, server logs, cookies, and tracking pixels (such as Google Analytics 4). This includes your anonymous IP address, device type, web browser information, pages viewed on our site, and the date/time of your visit. This data is used strictly to optimize our website performance and marketing delivery.
2. How We Use Your Information
We use your collected data exclusively to run our local roofing business and deliver services to our clients. Specific uses include:
Scheduling, preparing for, and conducting your free on-site roof inspection or repair estimate.
Communicating project updates, scheduling adjustments, material delivery windows, and project photo documentation via phone calls, email, and manual SMS text messages.
Maintaining your permanent customer file within our secure corporate customer relationship management (CRM) database.
Administering and validating long-term manufacturer and workmanship warranties on your home or commercial building.
Executing localized digital advertising or behavioral remarketing campaigns to show relevant roofing solutions to individuals who have previously visited our website.
3. Telecom & SMS Privacy Compliance (A2P 10DL Rules)
We maintain a strict mobile privacy framework to protect your personal phone number. If you opt into receiving text messages or mobile communications from our team (such as updates on inspection times or roofing project timelines), you acknowledge and agree to the following carrier-mandated guidelines:
Strict Exclusion on Sharing Mobile Data: Your mobile phone number, SMS text messaging data, user consent records, and opt-in histories will never be sold, rented, leased, shared, or disclosed to third parties, external marketing affiliates, joint ventures, or outside entities for marketing or promotional purposes under any circumstances.
Operational Project Management Only: Your phone number is treated with strict confidentiality and is shared internally only with our local project coordinators, adjusters, or essential material delivery teams to ensure the physical execution of your roofing project.
Revoking Mobile Consent (Opting Out): You may completely revoke your mobile messaging consent at any time. To stop receiving SMS communications from Quality RRC, simply reply STOP to any text message received from our team. You can also contact our office directly to have your mobile number manually marked as “Do Not Text” in our databases.
4. State-Specific Consumer Privacy Rights (Tennessee Focus)
As a Middle Tennessee-based business, we recognize consumer data controls established under the Tennessee Information Protection Act (TIPA) and adjacent state regulations. You hold the following rights regarding the data we maintain:
Right to Know & Access: You have the right to request confirmation of whether we process your data and to ask for a copy of the specific pieces of personal data we have collected about you.
Right to Permanent Deletion: You have the right to request that we permanently delete the personal data we have gathered from you, subject to standard legal data retention exceptions (such as matching active project warranties).
Right to Correction: You have the right to demand that we correct any inaccurate, incomplete, or outdated personal information stored in our databases.
Right to Opt-Out of Tracking: You may command us to cease tracking your digital behaviors for the purposes of cross-context targeted advertising by managing your preferences via our on-site cookie consent banner.
5. Data Security & Long-Term Retention
Because roof replacement and storm damage repair involve long-term material and structural performance, our records are built to protect your property’s history over an extended period.
Data Protection Safeguards: We implement administrative, technical, and digital security measures to ensure your personal data is protected against unauthorized access, loss, alteration, or disclosure. All information routed through our web forms is heavily protected using secure data transmission encryption (HTTPS/SSL).
Extended Record Retention: We retain customer contact information, property files, insurance data, and contract history for extended, long-term intervals. This long-term storage is an operational requirement necessary to reference, track, and honor multi-year shingle warranties and workmanship guarantees on your property.
6. Children’s Online Privacy (COPPA Compliance)
Our website and services are targeted exclusively toward adult property owners, property managers, and commercial building operators. We do not knowingly solicit, collect, or maintain personal data from individuals under the age of 13. If we discover that an individual under the age of 13 has bypassed security and provided us with personal details, we will permanently purge that record from our systems immediately.
7. Third-Party Web Links & External Tracking
Our website may occasionally feature hyperlinks to external third-party web domains. These typically include roofing material manufacturers (such as GAF, CertainTeed, or Owens Corning), consumer review networks (the Better Business Bureau or Google Reviews), or trusted third-party consumer financing institutions. Quality RRC does not control, manage, or accept liability for the individual tracking algorithms, cookie rules, or privacy terms running on those external sites. We highly advise reviewing the privacy statements of any third-party link you click.
8. “Do Not Track” (DNT) Signals
Certain modern web browsers provide a built-in “Do Not Track” signal option designed to inform websites that you prefer not to have your online movements cataloged. Our website currently handles standard cookie data as explicitly detailed in this policy and does not modify its automatic code tracking rules in response to browser-transmitted Do Not Track signals.
9. Changes to This Privacy Policy
We reserve the explicit right to modify, adjust, or completely rewrite this Privacy Policy at any time to account for changing business operations or updated state and federal data laws. When modifications occur, the updated text will be published directly to this URL with a freshly updated “Last Updated” date displayed at the top of the page. Your continued use of our website after modifications are published serves as your confirmation and acceptance of the updated privacy terms.
10. Corporate Contact Information
If you have any questions regarding this Privacy Policy, your state consumer rights, or our mobile carrier compliance frameworks, please contact our local Tennessee office at:
Quality RRC, LLC.
Address: 8702 Stewarts Ferry Pike #103, Mt. Juliet, TN 37122
Phone: (615) 604-5165
Email: sales@qualityrrc.com
Website: https://qualityrrc.com